97% QC Pass Rate

Over The Latest 4000 Leads

Become A Partner

Our Phone System & Quality Control

For our white label telemarketing, we use Avaya. This provides us with contact centre features including things like

  • All calls are recorded

  • Active in-call listening

  • Overview of connection quality

  • Using a dedicated number with an auto forward if you'd like to do so (Additional charge)

  • Taking inbound calls (price based on minutes and expected call volumes)

Our quality control team listens to leads that are generated and compares them to the script that you provided. See below for how we will make the script for you. With each lead, you will receive a copy of the call recording, in addition to summarised notes surrounding details of the lead and information on how we have met the qualifying criteria.

Unparalleled Insights

  • We can tell you how our team performed over long periods of time instead of telling you about one agent who seemed to perform well.

  • Industry performance including sales conversion rates to clarify what good looks like.

  • To help gain even more insight, we’ve added AI to our system. This helps us to pull insight from our 10,000s of shifts, leads and results that we’d never expect our Managers to notice.

The Right Salesperson

  • Through our system, we can build a profile over time on who’s good at selling what. This helps us to put team members who are long term high performers on the best campaigns for them.

  • Our system helps us to learn precisely what makes a sales pitch so effective, allowing us to scale operations by teaching to others.

  • Our system openly shows the team who’s performing on what campaign. This encourages a dialogue between the team on ways we can all learn how to continually improve our performance.

Customized For You

  • It’s not about what we know, it’s about what we learn together. We take what you & your client know and build on it to create something that is greater than the sum of it’s parts.

  • Our team are empowered to share what’s working and what’s not to problem solve together. Every idea is welcome and the data tells us which one is most applicable in this situation.

  • We can give you more granular insight e.g. the difference in performance on Face to Face vs. Online Meetings.

What Our Clients Say

  • "Managed to book a good number of meetings, of a high quality, of which CPA has managed to sign over 80%."

    Ben Sayer

  • "We trust them to handle all of our client communication and would recommend them to anyone looking for help with growing their business using remote workers."

    Guy Levi

  • "Organised, proactive, passionate and professional. These guys really know their stuff and have delivered on their promises time and time again. Highly recommend!"

    Phil Spectre

  • "I went from relying on SEO for inbound leads but knowing that the business could grow more rapidly to having both qualified, inbound and outbound leads lined up so that I could really focus on attending the meetings and winning the business."

    Jamie Willcox

Contact us.

Here are some cool choices on how to get in touch with us! You can speak to us live, 24/7, via web chat. If you fill out the form below, then we’ll get back to you within 1 working day. If you’d like to chat to our sales team, just book in using the calendar!

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