notabli.io Terms
THIS AGREEMENT (“Agreement”) dated from the date that you sign up for our subscription (the “Effective Date”) is made between your company (the stated company on the subscription) (the “Company”), and;
notabli.io t/a Park Row Marketing Limited, Registered number (10264627) (the “Agent”), for the purpose of setting forth the exclusive terms and conditions by which the Company desires to acquire the Agent’s Services In consideration of the mutual obligations specified in this Agreement, the parties agree to be legally bound as follows:
Definitions
In this agreement, unless the context otherwise requires, the following words and expressions shall have the following meanings:
“Agent” is not intended to mean any agency at common law. notabli.io t/a Park Row Marketing Limited is only a marketing and introducer agent. Nothing in this agreement shall constitute any party the agent of another party to authorise any party to make or enter into any commitments for or on behalf of any other party – including third parties.
“Chat” means where a Prospect visiting the Company’s website begins a conversation with Agent via web chat
“Chat Matrix” Is the pre-agreed route of conversational route that Agent will follow to achieve a Qualified Lead, a Chat, a Quote or a Meeting
“Confidential information” is any information which one party requested, in writing, to the other party to be treated as confidential. This excludes any information which is trivial, already been disclosed or is publicly available. See “3. Nondisclosure” for full terms.
“Customer” means a Prospect that’s agreed to services from Company
“Prospect” means specific organisations that Company would like Agent to contact
“Qualified Lead” means a Prospect who has agreed to one of the Positive Responses outlined in Section A
“Renewal Date” The renewal date is the date of the month that contact commences. A full month will be taken from that date of the month that contact originally commenced, renewing on the same date of the following month
“Script” means the series of questions and specific required answers which are agreed between Company & Agent to generate a Qualified Lead
“Services” means the services set out in Section A, and as may be varied or substituted from time to time given the appropriate notice. You may sign up by accepting a valid quote issued by Agent, by signing our agreement or issuing a valid Purchase Order to Agent.
“Statutory Interest” means 8% plus the Bank of England base rate for business to business transactions in accordance with the UK Government Late Commercial Payments Guidelines
1. Services:
Company retains Agent, and Agent agrees to perform for Company, services set forth in Section A to this Agreement (the “Services”).
2. Consideration / Compensation
In exchange for the Services to be rendered to Company, Company shall provide Agent, as full and complete compensation the quoted sum is to be paid for the Services. Depending on which package you selected, our offerings are as follows.
Services We will white label our Services as specified in a quote or proposal issued to Company and outlined in Section A.
Payment Options Ways to pay include credit or debit card, direct debit or bank transfer.
Payment Terms Payment Terms include two options;
Quarterly with 7 day terms - 5% discount
Monthly upfront with 7 day terms
Payment must be made in full prior to contact commencing.
3. Nondisclosure:
It is worth acknowledging that there is a possibility that we (Agent) and you (Company) may provide overlapping services or have overlapping target customers. Section 3 outlines a way of working to make it possible to protect Company’s interests by working together.
This Agreement is between notabli (Agent) and your company (Company), not with the end client or downstream client. As such, by default our communications will be with you, not the end client. Here are the relevant clauses that this agreement can be used to foster a healthy working relationship and protect your interests whilst working with us;
How to request to keep information confidential - Section 3(a)
The obligations to keep information confidential - Section 3(b)
Exceptions to confidentiality clauses - Section 3(c) & - Section 3(d)
How to White Label our services under your brand - Section 3(e)
(a) The parties acknowledge that during the course of this agreement, any party (the “Receiving Party”) may acquire information regarding any of the parties (the “Disclosing Party”) their business activities and operations or those of their customers and suppliers, other information of a confidential and proprietary nature (“Confidential Information”). Information becomes Confidential Information when the Disclosing Party explicitly states in writing to the Receiving Party that the information is to be treated as confidential
(b) Each party, as Receiving Party, agrees that:
it shall keep secret and confidential any Confidential Information and shall use the same degree of care in safeguarding the Confidential Information as it uses for its own Confidential Information of like importance, but no less than reasonable care.
it shall not disclose, publish or communicate the Confidential Information to any third party;
it shall use the Confidential Information only for the purposes of this agreement, and in particular in relation to the performance of any obligations and the exercise of any rights under it; and upon discovery of any disclosure or misuse of Confidential Information, the Receiving Party shall use all reasonable endeavours to prevent any further disclosure or misuse
(c) The Receiving Party may disclose the Confidential Information to:
those of its employees, officers, Agents, professional advisers and consultants who need to know the same on the basis that such employees, officers, Agents, professional advisers and consultants will keep the same confidential in accordance with the provisions of this clause 3;
as required by law, including by a court of competent jurisdiction or governmental or regulatory authority, provided, however, that in the event of a proposed disclosure pursuant to this sub-clause
the parties shall co-operate in good faith regarding the timing and content of any such disclosure.
(d) The restrictions on use or disclosure of the Confidential Information will not apply to:
any information which is in the public domain (provided that this has not happened because of a breach of this agreement or any other duty of confidentiality);
any information which the Receiving Party already possessed prior to disclosure by the Disclosing Party and where the Receiving Party was at the time of such disclosure free to disclose that information to others;
any information independently originated by the Receiving Party or acquired by the Receiving Party from a third party in circumstances in which such party is free to disclose it to others;
any information which is trivial or obvious.
(e) Our Role As A White Label Partner
This Agreement is between notabli (Agent) and your company (Company), not with the end client or downstream client. As such, by default our communications will be with you, not the end client. By White Labelling our Services, we offer the opportunity for our services to be delivered under Company’s brand name. If you (Company) would like to take this opportunity, we require that you provide assistance to make this possible. Examples include;
Communicate with you directly and take instructions from you only
Ask you to communicate with the end client or downstream client to find out more information
Provide reporting to you, to then be passed on to the client
Where we attend meetings, changing the settings on the online meeting platform & calendar so as not to make attendee’s email addresses visible
4. Indemnification:
Both parties agree to take all necessary precautions to prevent injury to any persons or damage to property during the term of this Agreement. Company shall indemnify, defend and hold harmless the other party, its officers, directors, shareholders, employees, representatives and/or agents from any claim, liability, loss, cost, damage, judgment, settlement or expense (including attorney’s fees) resulting from or arising in any way out of injury (including death) to any person or damage to property, loss of profits, loss of or damage to reputation, loss of customers, wasted management or other staff time; arising in any way out of any act, error or omission on the part of Agent or any Agent team member in the performance or failure to fulfill any Services or obligations under this Agreement.
5. Insurance and Other Requirements:
(a) Agent warrants that it will obtain and keep in full force and effect at all times hereunder workers’ compensation, general liability and errors and omissions or professional liability insurance covering all of its Services.
(b) Agent shall provide to the Company copies of all policies required to be maintained, and a Certificate of Insurance indicating said coverage shall be provided to Company upon request.
(c) Agent also warrants and represents that it has properly classified all of its workers, has and will maintain all required licenses and certifications.
6. Termination:
This Agreement will commence from the date that both parties have signed the agreement. Your acceptance or signature of these terms constitutes your agreement to the terms herein, including those detailed in Section "Access and Data," and authorizes us to proceed with the setup of your account/service. The campaign will commence on the date that the contact commences (The Renewal Date) and remain in force for the minimum term outlined in the quote issued with the Services, following which the agreement will remain in force with a minimum of 30 days notice from the Renewal Date must be given to cancel the agreement.
7. Exclusion of Partnership:
Nothing in this Agreement shall be deemed to constitute a partnership between Company and Agent. This Agreement creates no relationship in the nature of a joint venture, partnership or limited partnership between the parties, and the parties acknowledge that no other facts or relations exist that would create any such relationship between them.
8. General:
(a) This Agreement does not create an obligation on Company to continue to retain Agent beyond this Agreement’s termination. This Agreement may not be changed unless mutually agreed upon in writing by both parties.
(b) This Agreement shall be governed by and construed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.
(c) In the case of a disagreement, both parties agree to mediation as a first method of resolving the dispute
(d) This Agreement contains the entire agreement between the parties hereto with respect to the transactions contemplated herein. The language of all parts of this Agreement will in all cases be construed as a whole in accordance with its fair meaning and not for or against either party.
(e) All notices provided for in this Agreement shall be given in writing and shall be effective when either served by hand delivery, electronic facsimile transmission, express overnight courier service, or by registered or certified mail, return receipt requested, addressed to the parties at their respective addresses as set forth at the beginning of this Agreement, or to such other address or email addresses as either party may later specify by written notice to the other.
(f) Agent reserves the right to charge Statutory Interest on top of outstanding payments for Qualified Leads if payment has not been successfully made on or before 7 days from the date of the invoice
Section A
AGREEMENT SCOPE OF SERVICES
Company hereby retains Agent, and Agent hereby agrees to perform for Company, certain services, to generate leads as outlined here
Multiple Currencies
We can charge via GBP (£), USD ($) and EUR (€). Ask for more details.
Discounted Prices On Standard Packages For Gold Members
For our Gold Members, we offer discounted prices off of our standard packages. These are the packages listed in our proposals and pricing documents. This will be added to the line item on the invoices at the point of sale.
Custom Packages Available For Gold Members
Our Gold Membership allows you to change the minimum length of the packages and amount of minimum telemarketing hours available. The additional discount is not available on custom packages. Please ask a team member to provide you with a custom quote.
Sales Team To Attend Meetings & Pitch Our White Label Services
For our Gold Members, we offer the opportunity for one of our sales team to attend new business or upsell meetings with your prospective or current clients, with a view of pitching our services on your behalf. A member of your team must also attend the meeting. Our team will attend the meeting to pitch new services or upsells only, not to answer questions on existing services or accounts.
You will be provided with a meeting booking link which shows team member available times for meetings. Please book in using that link and we will confirm our availability to attend that meeting. In the event we are unable to attend, you can book alternative times using the link again.
24/7 Web Chat For Your Website
Our Gold Membership allows for us to provide 24/7 web chat for one domain for your website. Our team members will be available on your website via a web chat widget that we provide you with to install on your site. We will remain available and take up to 10 Chats Per Month to:
Capture leads for you
Take messages for your team
Provide signposting as instructed by you
You can see our current team availability here https://quality.livechatinc.com/12046989.
Referrals To You via Notabli Network
Our Gold Membership will also provide you with preferential referrals. We naturally come across a lot of our partners asking for referrals for different services. Our Gold Members have the opportunity to claim a preferential position in the referrals for the life of their membership. Simply send the Country, Service and Industry that you would like to claim a preferential position to hello@notabli.co.uk and our team will be in touch to confirm.
What counts as a ‘Qualified Lead’?
Below is the definition of a Qualified Lead. This is outlined and updated from time to time. This is about getting you positive responses, this means that leads do come up which will ask for meetings, but also ones who have questions about your product or would like to speak further. This is about getting you opportunities for now and the short to medium term future
Here is the definition of a Qualified Lead. Where a Prospect provides a positive response to Agent’s contact, as evidenced by Agent’s proof provided. Examples of this include, but isn’t limited to;
What counts as a LinkedIn Sales Qualified Lead?
Here’s the types of LinkedIn Lead:
Requests for meetings
Requests for pricing or information to learn more about your product/service
A question about your product/service
Requests for you to call them to discuss further
A Prospect calling in using the number provided to discuss your product/service
What counts as a Telemarketing Sales Qualified Lead?
Here are the types of Telemarketing Lead:
We’ve established the standard that’s been agreed in the latest Script
We’ve booked phone/online meeting or arranged for you to contact the prospect via phone
A qualified call-back or follow up for future contact
What counts as a Web Chat Sales Qualified Lead?
Here’s the two types of Web Chat Lead:
We’ve established the standard that’s been agreed in the latest Chat Matrix
We’ve booked phone/online meeting or secured a request for you to contact the prospect via phone or email
What counts as an Email Sales Qualified Lead?
Here’s the types of Email Lead:
Requests for meetings
Requests for pricing or information to learn more about your product/service
A question about your product/service
Requests for you to call them to discuss further
A Prospect calling in using the number provided to discuss your product/service
We do our best for this to be provided through our LinkedIn, email, web chat and phone channels. However, if a Prospect contacts you directly, prompted by our activities, then this still counts as a Qualified Lead. We work with you to qualify the data we contact prior to contact. Any positive responses from our campaign will count as a lead, even if the lead doesn’t convert or you do not make contact with them.
What we do for you
We fill your current pipeline of high value opportunities. You receive a whole pipeline of contacts, ranked in different levels of engagement:
Prospects
A pipeline of pre-qualified contacts who are valuable opportunities for you
Qualified 1st Connections who meet your strict criteria
Marketing Qualified Leads
We provide long-term value by building a pipeline of renewal dates and future pipeline for you. This can be done via Telemarketing, Web Chat, Email & LinkedIn:
Prospects who Follow your company on LinkedIn
Subscribed to your newsletter on LinkedIn
Prospects who’ve interacted with your LinkedIn profile
Prospects who have opted in to contact
Renewal dates & Key Follow – Ups
Sales Qualified Leads
High value leads who want further contact from your sales team. This can be done via Telemarketing, Web Chat, Email & LinkedIn:
Request to sent info and then follow up
Booked Face to Face meetings
Online / Phone Meetings
Requests to Call to discuss
This is about getting you positive responses, this means that leads do come up which will ask for meetings, but also ones who have questions about your product or would like to speak further. This is about getting you opportunities for now and the short to medium term future
What happens when a Qualified Lead is disputed
If you have reason to believe that a Lead does not count as a Qualified Lead, then we follow the below process:
Agent will provide Company with as much information as they have has to help with the investigation, including any call recordings and written statements. Listening to the call recording to confirm that the Qualified Lead criteria has been met
This information is compared to the Script and the criteria that we have agreed on counts as a Qualified Lead. 1 of 2 outcomes will be achieved:
After an investigation, Agent concludes that the Lead does Qualify
If Agent agrees with Company that Lead does not count as a Qualified Lead, then this a replacement Qualified Lead will be created or a refund/credit provided
Off the back of this, Agent and Company will discuss the best resolution and agree on future actions
If you agree to attend a meeting that doesn’t meet the qualification criteria, then it will automatically count as a Qualified Lead
Our Policy with cancelled meetings
Our policy with cancelled meetings is that we are happy to rebook the meeting if:
There’s a no show from the Prospect
Within 5 working days of Agent booking the meeting with Prospect, we agree the lead doesn’t meet the agreed criteria
In both cases, we are happy to call the Prospect back to re-qualify and re-book the appointment, they will still count as a Qualified Lead. As we go to great lengths to book meetings at times that are good for you by booking them at times that work for you.
Continuous rolling agreement
This agreement reflects the rolling, continuous nature of the campaign. Our notice period for ending the campaign is outlined in section 6. At Agents sole discretion, Agents may agree to a temporary 1 month pause on the campaign if requested by Company. This will be granted at Agents discretion, and with each temporary pause that has been agreed, both parties will confirm
The date on which the campaign will pause
The length of period that the campaign will be paused for
The date that the campaign will start again
If there is a delay to the campaign recommencing, The below section ‘access and data’ Will apply
On all temporary pauses, the required notice term will need to be served
Access and data
Agents ability to perform the required services is dependant on being able to properly access CRM systems, databases, customer data and prospects data, etc. If we are unable to perform the required services due to data access, due to login issues, system issues or for any other reason, Company Will be still be required to pay the cost specified in section 2, the Quote accepted by Company or Proposal accepted by company for the notice period outlined in section 6.
If you cancel, do not attend or need to reschedule a meeting
If you do not show up to a meeting that qualifies then it still counts as a Qualified Lead and it is down to you to reschedule it
LinkedIn Profile & Sales Navigator
We require a live Sales Navigator LinkedIn account from a member of your team. This is ideally an existing profile, but if you do not have one then you may need to make a linkedin profile and add the Sales Navigator Subscription
The price of the Sales Navigator Subscription is not included in the quoted monthly price in 2. Consideration/Compensation. At the time of publishing, the monthly price of sales navigator subscriptions can be found here https://business.linkedin.com/sales-solutions/compare-plans#1
Passwords and how we keep Logins secure
We will need access to your LinkedIn account, please send us the login details via;
Dashlane (if you have it)
Via the portal app.parkrow.agency
The logins will be shared with our team members in a secure way for the purposes of performing our duties only.
Please do not change your password while the campaign is running. If you do, please tell us immediately so that we can continue to work on your account. Any LinkedIn work that we are unable due to password/access will still be chargeable.
Privacy Policy
In order to comply with best data protection practices, you should make your prospects are aware that we process data as your agent and a third party data controller. We pride ourselves on being rigorously compliant with the latest data protection laws, and we want to afford our client’s website visitors the utmost transparency.
For Web Chat – Please add this to your privacy policy;
We recommend using the following passage in your privacy policy:
“Our web chat feature is managed by notabli.io t/a Park Row Marketing Ltd on our behalf. Please view their privacy policy here for information on how they handle any personal data you disclosure during web chats. “
For all other services we provide;
Please provide a link to our privacy policy (which can be found here https://notabli.io/privacy/) so they know exactly how we deal with their personal data.
Complaint process
Below is our complaint process https://notabli.io/privacy/
If Agent feels like there is an expression of dissatisfaction from a Prospect, Agent will contact Company as soon as possible
Agent will provide Company with as much information as Agent has to help with Company’s investigation, including any call recordings and written statements
Once Company has Agent’s and the Prospect’s statements, Agent would like to have a conversation with the Prospect and Company, if applicable, to discuss the best resolution and agree on future actions